Client Success Coordinator — Digital Agency (Part-Time, Remote)

We are a boutique web design and digital marketing agency serving home-service and small businesses across Southwest Michigan. We are looking for a reliable, personable Client Success Coordinator to be the friendly first point of contact for our clients and keep communication running smoothly. This is a part-time, ongoing role with a flexible schedule, roughly 5 to 8 hours per week. There is an important coverage period from August through November when you will serve as the primary day-to-day contact for our clients, so dependability and clear communication matter to us more than anything else. You will not be doing technical or development work. Our team handles that. Your job is to make clients feel heard, keep requests organized, and make sure nothing falls through the cracks. What You Will Do: - Monitor our central client inbox and respond promptly and warmly - Acknowledge incoming requests, gather the right details, and log them - Keep clients updated on status so they always know where things stand - Route requests to the right person on our team and follow up to closure - Send simple status updates and check-ins that keep relationships strong - Help us maintain a calm, professional, "we are on it" client experience What We Are Looking For: - Excellent written and verbal English and a warm, professional manner - Strong organization and follow-through, you do not let things slip - Comfort being the friendly face of a business to small-business owners - Reliability and responsiveness during US business hours - A self-starter who can run a simple process without hand-holding Nice To Have: - Familiarity with web design, WordPress, or digital marketing agencies - Experience as an account manager, client success rep, or project coordinator - Comfort with simple tools such as a shared inbox, a task board, and messaging apps Logistics: - Part-time, roughly 5 to 8 hours per week, flexible scheduling - Remote, United States based, with availability during US business hours - Ongoing hourly contract - We onboard you with a clear playbook so you are set up to succeed