Client Data Specialist I
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. The Client Data Specialist I is responsible for managing client data integration processes and ensuring the accuracy and timeliness of data delivery for various employee engagement projects.
Responsibilities
- Leads clients through ingress of data from client’s HRIS system to PG systems from initial conversations outlining process through testing and finalizing data file and update plan
- Advises client on how to maximize the value of their partnership with Press Ganey for engagement surveys including employee, physician, and nursing-specific projects
- Drafts and maintains data rules to ensure accurate data, identify missing data, and help client update data, as needed
- Adheres to deadlines to ensure overall client deliverables are executed as scheduled
- Collaborates with client and internal team to develop plans for sharing data in a timely fashion that ensure accuracy and availability of the data for projects
- Provide support for service failures/recovery
- Act as an effective member of a team and cross-team product group
- Performs standard data integration configurations
- Cascades requirements to downstream teams and checks configuration accuracy
- Confirms requirements accuracy and completeness with upstream teams
- Updates upstream teams of configuration request status
- Escalates operational risks and SOP deviations to managers
- Ensure accurate and timely data integration delivery while adhering to SOPs and quality standards
- Track tasks, mitigate risks, and escalate blockers proactively
- Document integration decisions and maintain up-to-date records
Skills
- 1-3 years of health care, quality improvement or project management experience
- Proven excellence in the support and service to complex customers and/or data sets is preferred
- Use of demonstrated analytical skills to identify, research, and solve complex problems with a sense of urgency
- Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) with demonstrated higher level Excel skills preferred
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to question, probe, and/or challenge clients in order to ensure the client's ultimate needs are met
- Ability to handle multiple projects simultaneously while meeting strict deadlines
- Bachelor's degree in a related field is required
- Proven excellence in the support and service to complex customers and/or data sets
- Demonstrated higher level Excel skills
Benefits
- Discretionary bonus or commission tied to achieved results
- Competitive benefits package
Company Overview
Company H1B Sponsorship