Certified Pharmacy Technician, Data Support
Job Description:
- Providing an exceptional customer service experience each day in a phone based environment
- Enter a high volume of data; processing prescription information with speed and accuracy
- Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers
- Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks
- Requiring outbound calls to patients
- Working through current case queues to problem solve for patient care issues
- Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf
- Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare
- Maintaining patient records with strong attention to detail and confidentiality
- Accurate retrieval of all prescription information and verifying through doctor calls
- Placing welcome calls to newly on-boarded patients and establish a trusted point of contact
- Placing outbound calls to patients to create, maintain or update their medication profiles
- Serve as backup support for times of higher patient call volume
- Effectively assist with patient questions over the phone
- Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base
- Embody AnewHealth’s Core Values in all communications and interactions
- Other duties as assigned
Requirements:
- High school diploma/GED
- Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
- Must maintain a pharmacy technician registration with State Board of Pharmacy
- Must be 18+ years of age
- Prior experience in a pharmacy setting
- Ability to perform in an office based (or remote) setting that requires sitting at a desk 90% of the time
Benefits:
- Medical/dental/vision coverage effective 1st of the month following date of hire
- Flexible spending
- Company-paid life insurance
- Short-term disability
- Voluntary benefits
- 401(k)
- Paid Time Off
- Paid holidays