Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)
Call Center Representative – Non-Emergency Medical Transportation (NEMT) Remote Position – Kansas Residents Only Serving Communities Nationwide Schedule: Full-Time | [Day / Evening / Weekend Availability] Connecting Communities to Care-From Right Here in Kansas From your home in Kansas, you'll play an important role in helping individuals across the country access the medical care they need. As a Remote Call Center Representative on our Non-Emergency Medical Transportation (NEMT) team, you'll be a calm, compassionate voice for members nationwide who rely on us to get to and from medical appointments safely and on time. This role combines meaningful, people-focused work with clear structure and strong support. While our team members are based in Kansas, the impact of their work reaches communities across the U.S.
What You'll Do
- Answer inbound calls with empathy, patience, and professionalism
- Schedule, confirm, and update non-emergency medical transportation rides
- Serve members located throughout the country with respect and understanding
- Follow all client-specific policies and procedures, along with local, state, and federal regulations
- Verify member eligibility and trip details using internal systems
- Accurately document ride requests, changes, and cancellations
- Communicate effectively with transportation providers and healthcare facilities
- Stay calm, supportive, and solution-focused when assisting members with changing needs
- Meet quality, accuracy, and customer service performance standards
What We're Looking For
- Must reside in the state of Kansas and be able to work remotely from a secure home environment
- High school diploma or equivalent
- Customer service or call center experience preferred (healthcare or transportation experience is a plus)
- Strong communication and active listening skills
- Ability to consistently follow detailed policies and compliance requirements
- Reliable, self-motivated, and comfortable working independently
- Basic computer proficiency and ability to navigate multiple systems
Why You'll Love Working With Us
- Nationwide Impact - Support individuals and families across the U.S.
- Remote Work, Kansas-Based Team - Work from home while staying connected to a supportive group
- Positive, People-First Culture - Teamwork, respect, and encouragement are core values
- Purpose-Driven Work - Every call helps someone access essential healthcare
Join Our Team If you live in Kansas and want a remote role where your work truly matters - supporting communities nationwide while working in a structured, supportive environment - we'd love to hear from you. Apply today and help keep healthcare moving.