Automotive Case Management / Tech Support Representative (Remote)
Overview
We are seeking a talented and customer-focused Automotive Case Management / Tech Support Representative to join our team remotely. As a game-changer at Concentrix, you'll be part of a diverse team from 70+ countries, working together to deliver exceptional customer experiences and tech-powered innovation. We offer a range of benefits, training, and career growth opportunities to help you succeed and grow in your career.
Responsibilities
• Respond to escalated automotive-related product questions and concerns in a timely manner.
- Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
- Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
- Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
- Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
- Deliver expert customer experiences...with a smile.
Qualifications
• High School diploma or GED, and be at least 18 years of age.
- Automotive enthusiast or have a relative knowledge of how automobiles work.
- Possess natural customer service skills and genuinely enjoy helping people.
- Be an empathetic problem solver and critical thinker.
- Comfortable working with computers and the internet, as well as operating several applications simultaneously.
- Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
- Proficiency in fast-paced multi-tasking and eagerness to learn new technologies.
Benefits
• Competitive salary range: $16.00-$21.00/hour.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Employee assistance program and 401(k) retirement plan.
- Paid time off and holidays, and paid learning days.
- DailyPay enrollment option to access pay "early," when you want it.
- Company networking opportunities with organized groups.
- Health and wellness programs with trained partners.
- Mentorship programs that support your rewarding career journey.
- A modern, state-of-the-art office setting with advanced technologies and a great team.
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support