Apple Support Specialist
• Company Description
- Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently...
- Job Description
- Job Summary:
- MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
- Job Responsibilities:
- Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
- Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
- User account setup using local, open directory and active directory.
- Migration of user data from system to system.
- Imaging of Mac's using Netboot/Netimage or similar product such as Casper.
- Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
- Basic hardware repair including hard drive and memory upgrades.
- Qualifications
- Must have excellent verbal and written communications skills, as you will be working in a customer service environment.
- Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
- Ability to travel to and from clients sites.
- Bachelor's Degree in an IT related field (preferred).
- Apple Certifications at OS level (minimally) and hardware level.
- Basic computer hardware repair experience.
- Daily reporting to clients.
- Tracking time and job notes in job ticketing system and time tracking software.
- Notes:
- This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.
- If you do not have Apple Macintosh experience AND certifications, please DO NOT.
- Additional Information
- All your information will be kept confidential according to EEO guidelines
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