Airbnb Customer Support Assistant
We are seeking a proactive and detail-oriented assistant to manage our Airbnb listings. Responsibilities include handling guest inquiries, coordinating check-ins, and ensuring smooth communication. The ideal candidate will have experience in customer service and property management, with a strong ability to multitask and prioritize tasks effectively. Familiarity with Airbnb's platform and policies is essential. Responsibilities: Respond to Airbnb, VRBO, and direct booking inquiries quickly and professionally Send check-in/check-out instructions and assist guests during their stay Handle guest issues (cleaning, maintenance, hot tub, etc.) with a calm, solution-focused approach Coordinate with cleaners and maintenance teams Assist with calendar management and listing updates
- Follow up with guests for reviews
Requirements:
- Fluent in English (written and verbal)
- Strong communication and customer service skills Fast response time (within minutes during shift)
- Experience with Airbnb or hospitality preferred
- Highly organized and proactive
Hours:
- Start with early evenings and one weekend day (EST time zone)