AI Forward-Deployed Engineer (Early Career/Entry Level)
About the position This is an office-based position based in Belmont, with travel to customer sites as required (typically 20-30%). RingCentral is a $2.6 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. AIR Pro is RingCentral’s agentic AI platform for enterprise voice and digital customer interactions. The platform enables organizations to automate customer experience conversations with measurable business outcomes. We're looking for an early-career AI Forward-Deployed Engineer to join our AIR Pro team and help build AI-powered customer experiences. This role is designed for recent graduates who enjoy solving technical problems, building software, working directly with users, and learning in fast-moving environments. As an AI Forward-Deployed Engineer, you'll work closely with customers and internal teams to translate business challenges into real AI solutions. You’ll gain hands-on experience deploying AI systems, integrating customer platforms, and helping drive measurable business outcomes.
Responsibilities
- Learn customer workflows and identify opportunities for AI automation
- Gather requirements and help translate business needs into technical solutions
- Support workshops and discovery sessions with customers and internal teams
- Help define metrics for success and business outcomes
- Build and test AI workflows using large language models and agent frameworks
- Assist with retrieval pipelines, prompt engineering, and API integrations
- Support integrations with customer systems such as CRMs and ticketing tools
- Monitor AI performance and participate in improving model behavior over time
- Work with Product, Engineering, Sales Engineering, and Customer teams
- Assist in customer demonstrations and proof-of-concept projects
- Document best practices and lessons learned from customer implementations
Requirements
- Bachelor's degree in Computer Science (preferred), Computer Engineering, Software Engineering, or related technical field
- Recent graduate (0–2 years experience)
- Coursework or projects involving: AI/ML, Large Language Models, APIs, Software development
- Programming experience in: Python, JavaScript or Java
- Basic backend development concepts
- Strong communication skills and interest in customer-facing work
- Ability to learn quickly in fast-paced environments
Nice-to-haves
- Internship experience in software engineering, AI, or technical consulting
- Hands-on projects involving: RAG applications, AI agents, LLM APIs, Vector databases
- GitHub portfolio or deployed projects
- Interest in cloud technologies and enterprise software
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program