Account Services Specialist I

SUMMARY The Account Services Specialist I is integral to our transfer agency operations, focusing on the creation of new accounts, execution of financial transactions, and meticulous record-keeping for our mutual fund clients. Additionally, this role entails minimal direct client interaction but requires substantial collaboration with internal team members. KEY ACCOUNTABILITIES Accurately inputs customer data from applications to set up new accounts. Manages basic financial operations including redemptions, purchases, exchanges, TIK’s, and account rebalancing. Executes retirement plan account transactions in line with IRS standards. Begins incoming transfers by dispatching required documents to the custodian. Tracks transfer statuses and ensures follow-up until completion. Oversees shareholder account updates and manages returned mail. Coordinates with broker-dealers or clients to gather missing account information and seek necessary clarifications. Connects accounts for rights of accumulation or plans accounts and processes letters of intent. Accurately prepares and reconciles check deposits. WORKING RELATIONSHIPS Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs. Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management. May perform other duties as required and assigned. EDUCATION AND EXPERIENCE Bachelor’s degree in business administration or a related field. 1-3 years of experience in client services or a related field. Background in the financial services industry. Series 6 license is an asset. Equivalent education and experience will be considered. KNOWLEDGE In-depth understanding of retirement products, including IRA’s, and other plans. Knowledge of mutual funds and alternative investment offerings. Microsoft Office Suite. Adobe Acrobat. SKILLS AND ABILITIES Troubleshoots issues utilizing creative and critical thinking skills. Multitasking, analytical, and organizational skills. Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness. Demonstrates personal integrity, responsibility, and accountability. Effectively uses resources such as time and information in conjunction with associates. Participates in solving problems and making decisions. Presents and expresses ideas and information, written and oral, clearly, and concisely. Actively listens to others to achieve understanding and supports an open exchange of ideas and information. Identifies needs, arranges for, and obtains resources to accomplish individual and department goals. Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations. Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion. Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.