Account Manager

We're looking for an Account Manager to manage and grow relationships with a portfolio of schools, multi-academy trusts, and education customers across the UK and Ireland. This is an excellent opportunity for a commercially minded relationship-builder who enjoys helping customers succeed while driving retention and revenue growth. ABOUT THE ROLE As an Account Manager, you will be responsible for managing a portfolio of existing customers, driving renewals, and identifying opportunities to expand adoption of Lightspeed solutions. You will build strong relationships with key stakeholders, conduct regular account reviews, and work closely with internal teams to ensure customers receive exceptional service and value from their investment. This role is ideal for someone with experience in account management, customer success, renewals, or sales who wants to grow their career in a fast-paced EdTech environment.

Key Responsibilities

Manage a portfolio of schools, trusts, and education customers across the UK and Ireland. Serve as the primary point of contact for assigned accounts. Build relationships with school leaders, IT teams, safeguarding professionals, and operational stakeholders. Lead customer renewal conversations and achieve retention targets. Identify cross-sell and upsell opportunities across the Lightspeed portfolio. Conduct regular account reviews to ensure customer satisfaction and adoption. Monitor account health and proactively address risks to retention. Partner with Customer Success, Support, Product, and Sales teams to resolve customer issues and improve outcomes. Maintain accurate customer records, forecasts, opportunities, and activities within Salesforce. Stay informed on trends and developments within the UK education market. Share customer feedback and insights with Product and Marketing teams. ABOUT YOU Bachelor's degree (preferred) 2+ years of experience in account management, customer success, renewals, or B2B sales. Experience managing customer relationships and driving retention. Strong communication and relationship-building skills. Ability to manage multiple accounts and priorities effectively. Experience using CRM platforms such as Salesforce. Strong organizational skills and attention to detail. Comfortable working independently in a remote environment. Experience working in SaaS, technology, or EdTech. Familiarity with UK schools, academies, or multi-academy trusts. Experience managing renewal and expansion opportunities. Knowledge of safeguarding, digital learning, or education technology solutions. ABOUT US With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeed’s cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com. We love our employees, and we show it. Our benefits and perks are built to support your overall wellbeing—at work and beyond. Offerings vary by country. ABOUT OUR ATX HQ If your role includes spending time onsite, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done – and a whole lot more. 15,000 sq. ft. of open work area, offices, and huddle rooms Snacks galore and a private chef serving up lunch Tuesday through Thursday every week A state-of-the-art fitness center (with outfitted locker rooms) Physical therapist onsite regularly Indoor and outdoor casual collaboration spots Pet-friendly office environment A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?) Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.